Havens used his trademark sarcastic, yet good-natured, wit to explain the importance of mixing a vision for your business or department with strong human connections with staff. That includes giving praise when due, and much more often than criticism, as well as promoting an open-door policy that allows for subordinates to express differing opinions. He said some contradiction can be a sign of a good connection and noted that professionals in the room likely have been contradicted by a spouse very recently, but rarely by an employee.
“The rules that govern our personal relationships may also govern our business relationships,” he said.
During the same opening General Session, NACM unveiled the 2016 Honors & Award winners, which included the following:
- O.D. Glaus Credit Executive of Distinction: Judy Wagner, CCE, Roche Diagnostics Corp.
- Graduate School of Credit and Financial Management Student Leadership Award: David Groom, CCE, Allied Building Products Corp.
- CCE Designation of Excellence: Shane Norman, CCE, Wheeler Machinery Co.
- CBA Designation of Excellence: Susan Thomas, CBA, Eli Lilly and Co.
“Each of these individuals has driven our profession forward,” said Immediate-Past NACM Chairman Rocky Thomas, CCE. “Whether through teaching, speaking, writing, mentoring or helping us meet the needs of our emerging leaders, these individuals have left their mark on our profession and organization.”
- Brian Shappell, CBA, CICP, managing editor and Nicholas Stern, editorial associate
For much more coverage from NACM's 120th Annual Credit Congress & Expo in Las Vegas, return to our Credit Real-Time blog throughout the week, visit our re-launched Twitter page under the moniker "NACM_National" and check out future editions of eNews and Business Credit.